General fault maintenance and remote fault diagnosis

After receiving the user's service request, the user makes a judgment on the fault and analyzes the problem, and assists in solving the problem. When the telephone support service fails to solve the equipment failure problem, or while providing telephone technical support, remote support service will be implemented as needed and with the user's consent. During the process of remote technical support, through the network, remote fault diagnosis of faulty equipment is conducted and solutions to the problems are proposed. Remote fault diagnosis can greatly shorten the repair time of faulty equipment.

Immediate on-site repair of emergency or special faults

The maintenance support center is equipped with communication equipment, laptops, necessary tooling and instruments and meters. The technical support engineers at the center can arrive at the site to serve users in a relatively short time. At the same time, the support center has a spare parts warehouse, which can provide spare parts services at any time according to the user's requirements or the actual needs of equipment maintenance. In emergency on-site maintenance services, we will organize a team of technical experts who can provide paid on-site services based on the needs of the site.

Support for the purchase of spare parts and supply guarantee

There is a general warehouse for spare parts and a technical support center, which can promptly respond to the spare parts service requests of Party A. This center can provide comprehensive spare parts support services, including hardware replacement, spare parts delivery, and software upgrade.

Equipment maintenance services and other necessary technical services

During the warranty period, users should dispatch trained and qualified personnel to perform maintenance operations on the equipment in accordance with the maintenance manual. If there are any problems with the correct use of the equipment, we will be responsible for replacing the defective equipment and software free of charge. In the event that the equipment is damaged due to irresistible reasons such as fire, flood, magnetic and electrical intrusion, strong lightning strike, strong electricity, riot, or human vandalism, we will be responsible for paid repair, and the user only needs to bear the cost of repair materials. After the warranty period expires, we guarantee to continue providing repair and maintenance services for the equipment, and the user shall bear the corresponding costs. If you encounter any usage issues with your device, please feel free to contact our support center at any time. We will promptly arrange relevant personnel to assist you in handling the situation. Your satisfaction with our products and services is our long-term pursuit.